More status options for devices

Help
1

Good evening,

I am currently working on a dashboard with a “Device List” content block. I was wondering if there is a way to add additional options to the connection status. In my use case, we need to differenciate between “Connected”, “Disconnected”, and “Communication Errors”. I want to be able to show the green icon for connected and red icon for disconnected as it is on the device list on my image, but I also want a “gray” icon for connection errors.

image

Is there a way to achieve this? Or any workarounds to get a similar result?

Thank you in advance

2

Actually there is a workaround! The Losant API supports setting a device’s connection status, which you could use to set the device as “disconnected” with a custom reason (i.e. “Communication Errors”).

When it comes to the block, you could add a custom column that renders your own custom icon and the “reason” in the case of the third status.

3

Thank you for the help,

I managed to do most of this, but I am having issues with accessing the custom reason inside the custom column. As far as I can tell, there is no “disconnectReason” attribute inside the connectionInfo object. And I could not find it anywhere inside the device object give in the custom column.

Also, is there a way to control the size of the image? I used the format image but I can only change the image size by manually altering the image instead of inside the template.

Thanks again!

4

Huh, you’re right. The disconnectReason is available in the connection log block but not the device list. Let me see if we can get that added to the device list block response.

5

Thank you for the confirmation. Let me know of any updates, and if possible, when to expect this to be added if you plan on doing so. In the meantime, I think I will try to find a different workaround.

6

I was hoping it would be a quick fix to get that in before our November release but unfortunately it isn’t as easy to expose that property as I had hoped.

An alternative would be to store your custom disconnection reason as a device tag.

7

Thank you for the help,

I managed to create a workaround solution by directly using the device latest state instead, but I hope this gets added soon as a supported feature. Have a good day!