I have many devices running the same program using node-RED’s MQTT node to publish messages to Losant’s MQTT Broker and to subscribe to the same broker for device commands. The devices have correct authentication as they connect initially without issue but then they timeout (according to Losant) so…

For future Losanters experiencing similar issues: I finally found two issues regarding our connectivity: Routing Priority of the gateway DNS settings Apparently our gateway was connecting to our VPN and seeing the VPC running the VPN service as the default gateway but due to a less than optimal …

Hi @Leo_Bach1 , I just wanted to update you that I am currently working on this. In the meantime, if you have any additional screenshots of your Node-RED configuration, they are incredibly helpful! Thanks, Julia

Yes all of our gateways are pulling in the Losant credentials from a file called env. We use a read file node to read this file and a function node to set those variables. I will post screen shots for this process soon. Thanks for your help and attention.

Hi @Leo_Bach1 , I am currently trying to isolate where this problem is occurring. I was wondering if you would be able to create a workflow with the same broker configuration, but with the fewest nodes possible. I am trying to decipher if the problem exists in the broker configuration, the connectio…

Hi @Leo_Bach1 , I did get your DM, thank you! I have not yet worked with it as I was hoping to hear your results from the debugging suggestions before digging deeper, and see if you were able to get a stable connection with a basic workflow? Or what behavior you may have observed? Thanks! Julia

Hi @Leo_Bach1 , I have a suspicion that the mqtt:// prefix may be what is causing the headaches here. I tested this myself, once with broker.losant.com as the Server, and once with mqtt://broker.losant.com. When I tried the server without the mqtt://, I connected almost immediately and had no issues…

Losant MQTT Broker Timeout Disconnect

Help

JuliaKempf December 10, 2019, 11:39pm 4

Hi @Leo_Bach1,

Does your mqtt out still have the configuration from this post?

Thanks!
Julia

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Losant MQTT Broker Timeout Disconnect

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