# Trouble inviting a user **URL:** \ **Category:** Help\ **Tags:** users\ **Created:** [October 20, 2025, 8:06pm UTC](https://forums.losant.com/t/trouble-inviting-a-user/5931 "2025-10-20T20:06:42Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Surya\_Kapisetti](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Post date:** [October 20, 2025, 8:06pm UTC](https://forums.losant.com/t/trouble-inviting-a-user/5931/1 "2025-10-20T20:06:42Z")
Hi Team, I have an user whose account was MFA enabled. Somehow user lost his MFA setup and unable to login to his account. I tried looking for the option to disable MFA for the user but cannot find it. I removed the user from the organization and sent a new invitation. The user now unable to create the account (getting “create account submission failed”). User able to reset the password but cannot login. Please send a secured conversation link, if user information is needed. Thanks in advance, Surya ---
**Author:** ![Dylan\_Schuster](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/dylan_schuster/32/2850_2.png) [@Dylan\_Schuster](https://forums.losant.com/u/Dylan_Schuster)\ **Post date:** [October 20, 2025, 8:24pm UTC](https://forums.losant.com/t/trouble-inviting-a-user/5931/2 "2025-10-20T20:24:24Z")
Organization admins do not have the ability to enable or disable MFA for Losant users. Our engineering team can reset the user’s MFA settings but it requires some account verification steps. Please have the user reach out to [support@losant.com](mailto:support@losant.com) and we can take it from there. ---
**Author:** ![Surya\_Kapisetti](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Post date:** [October 20, 2025, 8:30pm UTC](https://forums.losant.com/t/trouble-inviting-a-user/5931/3 "2025-10-20T20:30:13Z")
Thank you so much! appreciate the response.