# \[Solved\] Invitations to join an organisation don't seem to be working **URL:** \ **Category:** Bug Report\ **Created:** [July 22, 2016, 6:27am UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209 "2016-07-22T06:27:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Tim\_Hoffman](https://avatars.discourse-cdn.com/v4/letter/t/ebca7d/32.png) [@Tim\_Hoffman](https://forums.losant.com/u/Tim_Hoffman)\ **Post date:** [July 22, 2016, 6:27am UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209/1 "2016-07-22T06:27:30Z")
Hi Just tried inviting a new user. Tried inviting them before they registered with losant, and they get the error message An Error occurred: Invitation was not found. Please contact the organization that sent you this invite. I then got the user to register with losant using the same email address and sent a new invite. With the same error. Not sure how to proceed. Thanks Tim ---
**Author:** ![Dylan\_Schuster](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/dylan_schuster/32/2850_2.png) [@Dylan\_Schuster](https://forums.losant.com/u/Dylan_Schuster)\ **Post date:** [July 22, 2016, 3:00pm UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209/2 "2016-07-22T15:00:44Z")
Silly as this sounds, I believe the issue is that you are including capital letters in the invitation’s email address (not going to re-post it here). We’re working on a fix to accommodate invitations sent with capital letters in an email address, but the short-term workaround for now would be to revoke your current invitation and send a new one to the user with all lowercase letters in the address. ---
**Author:** ![Dylan\_Schuster](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/dylan_schuster/32/2850_2.png) [@Dylan\_Schuster](https://forums.losant.com/u/Dylan_Schuster)\ **Post date:** [July 22, 2016, 9:37pm UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209/3 "2016-07-22T21:37:03Z")
@Tim_Hoffman We have resolved the issue, and have also auto-lowercased the org invitation you previously sent. So your invitee should be able to accept an invitation to your organization using the most recent invitation that was sent to him/her. ---
**Author:** ![Tim\_Hoffman](https://avatars.discourse-cdn.com/v4/letter/t/ebca7d/32.png) [@Tim\_Hoffman](https://forums.losant.com/u/Tim_Hoffman)\ **Post date:** [July 23, 2016, 1:06am UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209/4 "2016-07-23T01:06:53Z")
Hi Dylan Awesome thanks. The mixed case got there because that how exchange/outlook where presenting the emails and I was just copy/pasting. Cheers T Regards, Tim Hoffman Manager - Relay [cid:imagea7fb08.PNG@d2c9d247.46a28444][http://www.nationalpump.com.au/](http://www.nationalpump.com.au/) 276 Treasure Rd Welshpool WA 6106 | PO Box 328 Welshpool DC WA 6986 ![](https://us1.discourse-cdn.com/flex015/uploads/getstructure/original/1X/b6485214824e6034015081dbb25c97269ddb44e1.PNG) ![](https://us1.discourse-cdn.com/flex015/uploads/getstructure/original/1X/9757b726c1030073d219d8749d31f50097bb68ec.JPG) ![](https://us1.discourse-cdn.com/flex015/uploads/getstructure/original/1X/c9979ae47d242e5239979365ce7c7e15a3ab0afa.JPG) ---
**Author:** ![Alexander\_Kondrov](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/alexander_kondrov/32/1392_2.png) [@Alexander\_Kondrov](https://forums.losant.com/u/Alexander_Kondrov)\ **Post date:** [August 21, 2019, 1:14pm UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209/5 "2019-08-21T13:14:03Z")
I would like to jump-in to this thread because I am experiencing the same issue. I tried to invite three members of my organization, but none of them received invite emails (junk-spam folder is empty as well). I think I experienced this issue even earlier a few months back, but then I was manually added to the organization by a Losant admin. ---
**Author:** ![anaptfox](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/anaptfox/32/873_2.png) [@anaptfox](https://forums.losant.com/u/anaptfox)\ **Post date:** [August 21, 2019, 1:16pm UTC](https://forums.losant.com/t/solved-invitations-to-join-an-organisation-dont-seem-to-be-working/209/6 "2019-08-21T13:16:21Z")
@Alexander_Kondrov, Hi! Just letting you know, I’m seeing if I can reproduce this now.