# Problem with Retrieving Time Series Graph Historical Data

**URL:** <https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264>\
**Category:** Bug Report\
**Created:** [October 9, 2019, 3:09pm UTC](https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264 "2019-10-09T15:09:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Alexander\_Kondrov](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/alexander_kondrov/32/1392_2.png) [@Alexander\_Kondrov](https://forums.losant.com/u/Alexander_Kondrov)\
**Post date:** [October 9, 2019, 3:09pm UTC](https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264/1 "2019-10-09T15:09:12Z")

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Hi Losant Team,

I’ve noticed that one of my standard Time Series Graph widgets started not to show data after the initial page load (so it shows curves on load, and does not show once I change its settings). Even when I choose:

- 7 day interval with 3 day resolution for 1 or 8 attributes, the widget shows the following error:

![image](https://us1.discourse-cdn.com/flex015/uploads/getstructure/original/2X/1/1ec758c3b064691b8040133118d0db4f98afea27.png)

![image](https://us1.discourse-cdn.com/flex015/uploads/getstructure/original/2X/7/78b1cb898a71fd711defd5fb9cbe071d66f497b2.png)

The same widget works fine within another dashboard even with a smaller time resolution. The behavior is the same with different internet connections I tried.

Could you advise if there is something I can do or you can help me with?

Thank you.

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**Author:** ![JuliaKempf](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/juliakempf/32/2446_2.png) [@JuliaKempf](https://forums.losant.com/u/JuliaKempf)\
**Post date:** [October 9, 2019, 3:29pm UTC](https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264/2 "2019-10-09T15:29:43Z")

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Hi @Alexander_Kondrov,

Could you provide the application and dashboard ID for where this issue is occurring?

Thanks!  
Julia

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**Author:** ![Alexander\_Kondrov](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/alexander_kondrov/32/1392_2.png) [@Alexander\_Kondrov](https://forums.losant.com/u/Alexander_Kondrov)\
**Post date:** [October 9, 2019, 4:02pm UTC](https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264/3 "2019-10-09T16:02:48Z")

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Hi Julia,

Could you tell the best way to share those parameters with you? To raise a ticket?

Alexander

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**Author:** ![JuliaKempf](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/juliakempf/32/2446_2.png) [@JuliaKempf](https://forums.losant.com/u/JuliaKempf)\
**Post date:** [October 9, 2019, 7:53pm UTC](https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264/7 "2019-10-09T19:53:04Z")

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Hi @Alexander_Kondrov,

I believe this is occurring as your “Communication Error” plot has an aggregation of `None`. The Time Series Block is able to plot up to 10,000 points at once, but with an aggregation of `None`, it will plot each state report for that attribute. Since state is not aggregated, the block is attempting to plot a point for every minute, which over 7 days is greater than 10,000, causing the “too much data” warning.

Thanks!  
Julia

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**Author:** ![Alexander\_Kondrov](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/alexander_kondrov/32/1392_2.png) [@Alexander\_Kondrov](https://forums.losant.com/u/Alexander_Kondrov)\
**Post date:** [October 10, 2019, 7:26am UTC](https://forums.losant.com/t/problem-with-retrieving-time-series-graph-historical-data/2264/9 "2019-10-10T07:26:54Z")

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Julia, right. I see now. It works.

Thank you for your help 🙂