# Dashboard Refreshes Automatically

**URL:** https://forums.losant.com/t/dashboard-refreshes-automatically/4662
**Category:** Help
**Tags:** dashboard
**Created:** [July 26, 2022, 9:18am UTC](https://forums.losant.com/t/dashboard-refreshes-automatically/4662 "2022-07-26T09:18:14Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![ChrisGM](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@ChrisGM](https://forums.losant.com/u/ChrisGM)
#### Post date: [July 26, 2022, 9:18am UTC](https://forums.losant.com/t/dashboard-refreshes-automatically/4662/1 "2022-07-26T09:18:14Z")

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A user has reported that the dashboard can automatically refresh (same as an F5 browser refresh) automatically.

Their issue is that any custom settings on time-series graphs are then defaulted back to the defaults, forcing them to recreate their layout.

Is this a defined process?

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### Author: ![Dylan\_Schuster](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/dylan_schuster/32/2850_2.png) [@Dylan\_Schuster](https://forums.losant.com/u/Dylan_Schuster)
#### Post date: [July 26, 2022, 11:34am UTC](https://forums.losant.com/t/dashboard-refreshes-automatically/4662/2 "2022-07-26T11:34:19Z")

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- Do you have a screen recording of this bug in action?
- Any errors in the browser console?
- Does this user have any Custom HTML blocks on the dashboard? (That’s my first guess as to the cause.)
- Is this dashboard being viewed in the context of an experience page? As a public dashboard? Embedded in an iframe?

> forcing them to recreate their layout

By this, are you referring to them [changing the timing](https://docs.losant.com/dashboards/time-series-graph/#changing-graph-time-ranges) at the dashboard level? That part doesn’t surprise me as we do not persist those custom updates across refreshes.

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### Author: ![ChrisGM](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@ChrisGM](https://forums.losant.com/u/ChrisGM)
#### Post date: [July 27, 2022, 7:59am UTC](https://forums.losant.com/t/dashboard-refreshes-automatically/4662/3 "2022-07-27T07:59:59Z")

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No screen recording at this point.  
No captured errors.  
No custom HTML on this dashboard.  
Viewed as an experience page.

> By this, are you referring to them changing the timing at the dashboard level? That part doesn’t surprise me as we do not persist those custom updates across refreshes.

That’s right.

I suppose my first question is: “Is there an auto-refresh that happens on a dashboard after X hours/days?”

From there, I can ask the user to try and capture the event if it happens.

I have observed something similar when navigating away from the browser tab, and back again. It doesn’t always update the values smoothly, and I have felt the need to F5 refresh the page to get control again.

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### Author: ![Dylan\_Schuster](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/dylan_schuster/32/2850_2.png) [@Dylan\_Schuster](https://forums.losant.com/u/Dylan_Schuster)
#### Post date: [July 27, 2022, 12:20pm UTC](https://forums.losant.com/t/dashboard-refreshes-automatically/4662/4 "2022-07-27T12:20:11Z")

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For dashboards rendered in an experience page, yes, we auto-refresh after one hour because the token we send down to the page to authenticate the data requests expires after that amount of time. It’s a short/lived token for security reasons.

I will file a ticket about persisting a time series block’s end-user-defined settings somewhere - either in a query param or in local browser storage. Thanks for bringing this to our attention.
