# Anyone using Inhand networks product here?

**URL:** <https://forums.losant.com/t/anyone-using-inhand-networks-product-here/4170>\
**Category:** Help\
**Tags:** mqtt\
**Created:** [November 6, 2021, 6:28pm UTC](https://forums.losant.com/t/anyone-using-inhand-networks-product-here/4170 "2021-11-06T18:28:45Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Dylan\_Schuster](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.losant.com/dylan_schuster/32/2850_2.png) [@Dylan\_Schuster](https://forums.losant.com/u/Dylan_Schuster)\
**Post date:** [November 9, 2021, 12:46pm UTC](https://forums.losant.com/t/anyone-using-inhand-networks-product-here/4170/6 "2021-11-09T12:46:40Z")

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Thanks for the info. It sounds like you have a call later today with somebody at Losant, so I’ll let them take care of the next steps.

Also, for anybody else who comes through here, I found this in the InHand documentation while looking into this -

[InGateway502 Quick Start Manual — InGateway 0.0.1 documentation](http://manual.ig.inhandnetworks.com/en/latest/IG502-Quick-Start-Manual.html) - It at least has a client ID in the screenshot. The credentials would be something like:

- Type: MQTT
- Server Address: [broker.losant.com](http://broker.losant.com)
- Client ID: The device ID
- Enable Authority: checked
- Username: The key portion of your [access key](https://docs.losant.com/applications/access-keys/)
- Password: The secret portion of your access key
- Port: 1883 (non-secure) or 8883 (secure)
- Keep Alive: 60
- TLS Encryption: Disabled if you entered 1883 for the port, or enabled for 8883
- Clean Session: No
- MQTT Version: MQTTv311

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