# Help **URL:** https://forums.losant.com/c/help/5.md [Latest](https://forums.losant.com/latest.md) · [Categories](https://forums.losant.com/categories.md) · [Tags](https://forums.losant.com/tags.md) --- ## [About the Help category](https://forums.losant.com/t/about-the-help-category/46)
**Author:** [@Brandon\_Cannaday](https://forums.losant.com/u/Brandon_Cannaday)\ **Replies:** 0\ **Last updated:** [February 27, 2016, 10:52pm UTC](https://forums.losant.com/t/about-the-help-category/46 "2016-02-27T22:52:00Z")
The help category is used for any topics requesting help or support for the Losant Platform. --- ## [Experience returning Cloudflare 522 (origin timeout) on custom domain](https://forums.losant.com/t/experience-returning-cloudflare-522-origin-timeout-on-custom-domain/6015)
**Author:** [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Replies:** 9\ **Last updated:** [September 25, 2026, 4:55pm UTC](https://forums.losant.com/t/experience-returning-cloudflare-522-origin-timeout-on-custom-domain/6015 "2026-09-25T16:55:13Z")
Hi Team, Our custom domain is intermittently returning a Cloudflare Error 522 (Connection Timed Out) — meaning Cloudflare’s edge reaches the origin, but the request never completes. We’ve confirmed the DNS/CNAME setup … --- ## [Resource Job Billable Payloads](https://forums.losant.com/t/resource-job-billable-payloads/6016)
**Author:** [@Tanner\_Williams](https://forums.losant.com/u/Tanner_Williams)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 8:32pm UTC](https://forums.losant.com/t/resource-job-billable-payloads/6016 "2026-09-08T20:32:24Z")
I have a resource job running once and over about 30 ish devices. Is that going to total 24\*30 payloads a day? or just 24? --- ## [Timeout running API node, conn status node](https://forums.losant.com/t/timeout-running-api-node-conn-status-node/5989)
**Author:** [@Edward\_Cline](https://forums.losant.com/u/Edward_Cline)\ **Replies:** 5\ **Last updated:** [September 8, 2026, 1:28pm UTC](https://forums.losant.com/t/timeout-running-api-node-conn-status-node/5989 "2026-09-08T13:28:26Z")
I am getting occasional workflow timeouts that appear to always occur when setting connection status for my device while receiving data from a webhook integration. The worflow error statistics shows it always ocurring o… --- ## [Platform Error when running AWS Lambda Node](https://forums.losant.com/t/platform-error-when-running-aws-lambda-node/5511)
**Author:** [@Stephen\_Earthy](https://forums.losant.com/u/Stephen_Earthy)\ **Replies:** 25\ **Last updated:** [July 23, 2026, 4:38pm UTC](https://forums.losant.com/t/platform-error-when-running-aws-lambda-node/5511 "2026-07-23T16:38:32Z")
Hi, We have been calling several AWS Lambda’s from the AWS Lambda Node, and we recently have seen this error: Platform Error - Error Code 0x101 Any idea what causes this and could be something we are doing? This only s… --- ## [Compressed Payloads](https://forums.losant.com/t/compressed-payloads/6000)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 2\ **Last updated:** [July 13, 2026, 2:56pm UTC](https://forums.losant.com/t/compressed-payloads/6000 "2026-07-13T14:56:08Z")
I’ve seen some conversation about compression/decompression in the forums, but didn’t find this exactly. We are migrating to a CBOR payload already, which is supported by Losant workflows. I’d like to consider using gz… --- ## [Workflow race condition](https://forums.losant.com/t/workflow-race-condition/5997)
**Author:** [@Niels](https://forums.losant.com/u/Niels)\ **Replies:** 4\ **Last updated:** [June 16, 2026, 7:36am UTC](https://forums.losant.com/t/workflow-race-condition/5997 "2026-06-16T07:36:30Z")
Hey Losanters, I’m looking for suggestions on how to handle a race condition in one of my workflows. I have a workflow with a File Trigger. The workflow reads the uploaded file, performs some calculations, and then set… --- ## [Removing gray border around blocks](https://forums.losant.com/t/removing-gray-border-around-blocks/5993)
**Author:** [@Niels](https://forums.losant.com/u/Niels)\ **Replies:** 2\ **Last updated:** [May 13, 2026, 6:05am UTC](https://forums.losant.com/t/removing-gray-border-around-blocks/5993 "2026-05-13T06:05:24Z")
Hey Losanters, Does anyone know if it is possible to remove the gray border around dashboard blocks? I created a custom HTML block with a red wrapper background to highlight the gray border I am referring to. Is there … --- ## [Experience Group Limit](https://forums.losant.com/t/experience-group-limit/5992)
**Author:** [@Tanner\_Williams](https://forums.losant.com/u/Tanner_Williams)\ **Replies:** 1\ **Last updated:** [May 11, 2026, 4:10pm UTC](https://forums.losant.com/t/experience-group-limit/5992 "2026-05-11T16:10:57Z")
When attempting to create a new Experience Group in one of our applications, we get the following error: ERROR: ExperienceGroup limit exceeded The same error occurs when trying to create a group in a different applicat… --- ## [Access Key Practical Limits](https://forums.losant.com/t/access-key-practical-limits/5990)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 1\ **Last updated:** [May 6, 2026, 4:54pm UTC](https://forums.losant.com/t/access-key-practical-limits/5990 "2026-05-06T16:54:22Z")
On a new MQTT based architecture, I had planned on having an Access Key per device to give ultimate configurability/revocability. I hadn’t considered there might be a limit to the number of Keys that are allowed, though … --- ## [Is there a native way to buffer device commands and replay on reconnect?](https://forums.losant.com/t/is-there-a-native-way-to-buffer-device-commands-and-replay-on-reconnect/5987)
**Author:** [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Replies:** 1\ **Last updated:** [April 13, 2026, 5:19pm UTC](https://forums.losant.com/t/is-there-a-native-way-to-buffer-device-commands-and-replay-on-reconnect/5987 "2026-04-13T17:19:59Z")
Here’s a clean forum post: Title: Is there a native way to buffer device commands and replay on reconnect? Body: Hi Losant community, Is there any native capability in Losant to buffer commands sent to a device whi… --- ## [Custom JSON Query Not Working](https://forums.losant.com/t/custom-json-query-not-working/5984)
**Author:** [@Karim\_Kabbara](https://forums.losant.com/u/Karim_Kabbara)\ **Replies:** 3\ **Last updated:** [March 27, 2026, 8:33pm UTC](https://forums.losant.com/t/custom-json-query-not-working/5984 "2026-03-27T20:33:48Z")
I am trying to query a data table using the deviceId column. Why wont this work? Query: { "$and": \[ { "deviceId": { "$in": "{{working.deviceIds}}" } } \] } Payload: { "time": "2026-03… --- ## [Resource Job Execution](https://forums.losant.com/t/resource-job-execution/5982)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 5:45pm UTC](https://forums.losant.com/t/resource-job-execution/5982 "2026-03-26T17:45:40Z")
I’m in need of tracking which thread id of the servicing thread (if possible) of a resource job. The thought is to use that thread id as a channel name for Snowpipe streaming insertion. By doing that, it would allow me… --- ## [Resource Job Iteration Order Control](https://forums.losant.com/t/resource-job-iteration-order-control/5975)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 1\ **Last updated:** [March 7, 2026, 12:02am UTC](https://forums.losant.com/t/resource-job-iteration-order-control/5975 "2026-03-07T00:02:04Z")
Is there a way to make a Resource Job with Resourced Type of ‘Data Table Rows’ execute rows in ascending/descending order of a given column? Thanks, Jason --- ## [Event Update Limitation](https://forums.losant.com/t/event-update-limitation/5960)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 4\ **Last updated:** [March 4, 2026, 3:01pm UTC](https://forums.losant.com/t/event-update-limitation/5960 "2026-03-04T15:01:50Z")
Our fielded product updates Losant several times an hour; and in an errored condition, like a failed sensor, I create an event and update its event tage with a ‘number of errored occurrences’. I’ve bumped my head on a ‘… --- ## [System Events - list events of children](https://forums.losant.com/t/system-events-list-events-of-children/3773)
**Author:** [@Patrick](https://forums.losant.com/u/Patrick)\ **Replies:** 3\ **Last updated:** [March 4, 2026, 2:54pm UTC](https://forums.losant.com/t/system-events-list-events-of-children/3773 "2026-03-04T14:54:55Z")
I would like to list events by parent system. The parents themselves do not have events directly associated to them, only their children do. Setting the advanced filter to experienceUserId, experienceGroupId, although… --- ## [401 Unauthorized when switching Losant Endpoint Access Control to “Any Authenticated User”](https://forums.losant.com/t/401-unauthorized-when-switching-losant-endpoint-access-control-to-any-authenticated-user/5973)
**Author:** [@Niels](https://forums.losant.com/u/Niels)\ **Replies:** 2\ **Last updated:** [March 2, 2026, 10:54am UTC](https://forums.losant.com/t/401-unauthorized-when-switching-losant-endpoint-access-control-to-any-authenticated-user/5973 "2026-03-02T10:54:41Z")
Hi everyone, I’m running into an issue when changing my Losant endpoint access control from “All public users” to “Any authenticated user.” I have a simple endpoint: POST /events/add On my dashboard, I’m using a Custo… --- ## [Time series node](https://forums.losant.com/t/time-series-node/5967)
**Author:** [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Replies:** 2\ **Last updated:** [February 4, 2026, 3:13pm UTC](https://forums.losant.com/t/time-series-node/5967 "2026-02-04T15:13:28Z")
I am working with Data Time series node. I am able to query the data for a range of time. But would like query the data points from a specific start date timestamp to end timestamp. Example : From Dec 1st 2025 to Jan 27… --- ## [Access Key Management](https://forums.losant.com/t/access-key-management/5953)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 2\ **Last updated:** [January 15, 2026, 2:20pm UTC](https://forums.losant.com/t/access-key-management/5953 "2026-01-15T14:20:49Z")
We’re generating Access Keys automatically as we scale, and the Access Key: Create node has been working well for that. I’m now trying to cover an edge case where a device loses its access‑key credentials and needs to re… --- ## [Template set device state from a json](https://forums.losant.com/t/template-set-device-state-from-a-json/5956)
**Author:** [@PABLO\_RODRIGUEZ](https://forums.losant.com/u/PABLO_RODRIGUEZ)\ **Replies:** 2\ **Last updated:** [January 15, 2026, 1:26am UTC](https://forums.losant.com/t/template-set-device-state-from-a-json/5956 "2026-01-15T01:26:48Z")
Hi, I’m trying to write the template for a “Device: state” workflow node in order to get a value that is inside a json array which I obtained decoding a message. Below is the json I get, I want to get the values remar… --- ## [Hyperlinks in Event Message](https://forums.losant.com/t/hyperlinks-in-event-message/5950)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 4\ **Last updated:** [January 6, 2026, 7:33pm UTC](https://forums.losant.com/t/hyperlinks-in-event-message/5950 "2026-01-06T19:33:48Z")
Did anything recently change in how the Losant Event Handler processes its ‘Message’? I’ve historically had a hyperlink buried in that message using markdown. It allowed me to click and instantly navigate to a Losant d… --- ## [Dynamic number of inputs/outputs for a notebook](https://forums.losant.com/t/dynamic-number-of-inputs-outputs-for-a-notebook/5942)
**Author:** [@Niels](https://forums.losant.com/u/Niels)\ **Replies:** 3\ **Last updated:** [November 6, 2025, 4:48pm UTC](https://forums.losant.com/t/dynamic-number-of-inputs-outputs-for-a-notebook/5942 "2025-11-06T16:48:04Z")
Hi Losanters, I’m currently using a notebook to convert raw data files into KPIs. Each device sends one raw data file per day. Right now, I have a workflow that triggers the notebook every time a new file is uploaded. T… --- ## [Edge Agent SQL Server Express Connection](https://forums.losant.com/t/edge-agent-sql-server-express-connection/5918)
**Author:** [@Noah\_Yaagoubi](https://forums.losant.com/u/Noah_Yaagoubi)\ **Replies:** 4\ **Last updated:** [October 30, 2025, 1:36pm UTC](https://forums.losant.com/t/edge-agent-sql-server-express-connection/5918 "2025-10-30T13:36:42Z")
Hi Losant team, We need to use GEA (v1.48.1) to query an MSSQL 2019 Express (v15.0) database. My current understanding is that the relevant difference between standard SQL server & express is that the latter requires an… --- ## [Dashboard custom block - Event query by dashboard time](https://forums.losant.com/t/dashboard-custom-block-event-query-by-dashboard-time/5920)
**Author:** [@Gabriel\_Linhares](https://forums.losant.com/u/Gabriel_Linhares)\ **Replies:** 3\ **Last updated:** [October 30, 2025, 1:35pm UTC](https://forums.losant.com/t/dashboard-custom-block-event-query-by-dashboard-time/5920 "2025-10-30T13:35:16Z")
Hello, I’m trying to create a dashboard Custom HTML block with the Event Query using the dashboard time properties to get only the events within the current dashboard duration, as follows: { "$and": \[ { "de… --- ## [Automatically store/move a file](https://forums.losant.com/t/automatically-store-move-a-file/3939)
**Author:** [@David\_MacKenzie](https://forums.losant.com/u/David_MacKenzie)\ **Replies:** 2\ **Last updated:** [October 30, 2025, 1:33pm UTC](https://forums.losant.com/t/automatically-store-move-a-file/3939 "2025-10-30T13:33:19Z")
If I know the URL of an image (outside of Losant), can I “grab it” and either store in Losant or put it in another storage service in a workflow? Thanks! --- ## [Best way to export all Experience Workflows from one application's develop environment to another application](https://forums.losant.com/t/best-way-to-export-all-experience-workflows-from-one-applications-develop-environment-to-another-application/5932)
**Author:** [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Replies:** 1\ **Last updated:** [October 20, 2025, 9:34pm UTC](https://forums.losant.com/t/best-way-to-export-all-experience-workflows-from-one-applications-develop-environment-to-another-application/5932 "2025-10-20T21:34:41Z")
Hi Team, I have two applications in my Losant account — let’s call them App1 and App2. Originally, a previous developer created several Experience Workflows in App1, which were then exported and imported into App2. Rec… --- ## [Trouble inviting a user](https://forums.losant.com/t/trouble-inviting-a-user/5931)
**Author:** [@Surya\_Kapisetti](https://forums.losant.com/u/Surya_Kapisetti)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 8:30pm UTC](https://forums.losant.com/t/trouble-inviting-a-user/5931 "2025-10-20T20:30:13Z")
Hi Team, I have an user whose account was MFA enabled. Somehow user lost his MFA setup and unable to login to his account. I tried looking for the option to disable MFA for the user but cannot find it. I removed the us… --- ## [Custom Edge Nodes - Outer Payload Access](https://forums.losant.com/t/custom-edge-nodes-outer-payload-access/5925)
**Author:** [@Noah\_Yaagoubi](https://forums.losant.com/u/Noah_Yaagoubi)\ **Replies:** 4\ **Last updated:** [October 9, 2025, 10:26pm UTC](https://forums.losant.com/t/custom-edge-nodes-outer-payload-access/5925 "2025-10-09T22:26:53Z")
Hi Losant team, Is there a way to pull in parts of an outer workflow’s payload into the data accessible to a custom edge node, without the user having to enter payload paths every time? I’m trying to create a custom ed… --- ## [HTTP Node : DELETE Body](https://forums.losant.com/t/http-node-delete-body/5924)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 5\ **Last updated:** [October 8, 2025, 1:18pm UTC](https://forums.losant.com/t/http-node-delete-body/5924 "2025-10-08T13:18:10Z")
I’m trying to support deleting a device from a NoteHub fleet. The API calls for a HTTPS DELETE with a body. Project API - Notehub API Reference It doesn’t look like the HTTP Node supports a body when using DELETE Requ… --- ## [Message on failling do deploy a embedded workflow](https://forums.losant.com/t/message-on-failling-do-deploy-a-embedded-workflow/5922)
**Author:** [@ornellj](https://forums.losant.com/u/ornellj)\ **Replies:** 1\ **Last updated:** [October 3, 2025, 7:24pm UTC](https://forums.losant.com/t/message-on-failling-do-deploy-a-embedded-workflow/5922 "2025-10-03T19:24:27Z")
Hey everyone, Is it possible to use the Losant API to detect when a deployment failure occurs for an embedded workflow? For example, we are facing cases where the deployment of a WASM bundle fails due to exceeding the … [Next page](https://forums.losant.com/c/help/5.md?page=1)