# Bug Report **URL:** https://forums.losant.com/c/bug-report/7.md [Latest](https://forums.losant.com/latest.md) · [Categories](https://forums.losant.com/categories.md) · [Tags](https://forums.losant.com/tags.md) --- ## [About the Bug Report category](https://forums.losant.com/t/about-the-bug-report-category/130)
**Author:** [@Brandon\_Cannaday](https://forums.losant.com/u/Brandon_Cannaday)\ **Replies:** 0\ **Last updated:** [May 2, 2016, 2:36pm UTC](https://forums.losant.com/t/about-the-bug-report-category/130 "2016-05-02T14:36:49Z")
Did you find something that's not working like it should? Let us know! --- ## [Attribute Null Check in Handlebars Fails Conditional](https://forums.losant.com/t/attribute-null-check-in-handlebars-fails-conditional/6013)
**Author:** [@Ollie\_Sharplin](https://forums.losant.com/u/Ollie_Sharplin)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 3:43pm UTC](https://forums.losant.com/t/attribute-null-check-in-handlebars-fails-conditional/6013 "2026-09-02T15:43:11Z")
In a conditional workflow block, if I have some data like the following, then the conditional works fine. {{data.device}} !== null && {{data.device.tags.CustomerId.\[0\]}} === {{experience.user.userTags.activeCustomerId}} … --- ## [Copy/Paste Loop Node Issue](https://forums.losant.com/t/copy-paste-loop-node-issue/5974)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 6:48pm UTC](https://forums.losant.com/t/copy-paste-loop-node-issue/5974 "2026-03-05T18:48:08Z")
Just as a note, I periodically copy/past ‘Loop Nodes’ and have noted this behavior consistently. All of the nodes inside the pasted node get stacked (probably 20 nodes here). Not a huge issue, but mildly annoying to ha… --- ## [Bug: “Automatically expand most recent message” opens wrong message](https://forums.losant.com/t/bug-automatically-expand-most-recent-message-opens-wrong-message/5968)
**Author:** [@Niels](https://forums.losant.com/u/Niels)\ **Replies:** 2\ **Last updated:** [March 4, 2026, 2:59pm UTC](https://forums.losant.com/t/bug-automatically-expand-most-recent-message-opens-wrong-message/5968 "2026-03-04T14:59:59Z")
Hey Losanters, I’ve run into what looks like a debug issue. I have the debug setting “automatically expand most recent message” turned on, but the newest message isn’t actually being expanded. Based on the timestamps in… --- ## [Loggly Integration](https://forums.losant.com/t/loggly-integration/5972)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 4:01pm UTC](https://forums.losant.com/t/loggly-integration/5972 "2026-02-20T16:01:02Z")
Any thoughts on why a when passing in ‘working.loggly\_payload.json’ into the Loggly Node might result in a the ‘message’ portion being ‘unparsed’? Apologies for all the redaction. --- ## [Math node 'null' answer value is not actually 'null'](https://forums.losant.com/t/math-node-null-answer-value-is-not-actually-null/3921)
**Author:** [@Adrian\_Franzoi\_Mazzo](https://forums.losant.com/u/Adrian_Franzoi_Mazzo)\ **Replies:** 9\ **Last updated:** [January 29, 2026, 1:47pm UTC](https://forums.losant.com/t/math-node-null-answer-value-is-not-actually-null/3921 "2026-01-29T13:47:24Z")
Hello, When you try to do an operation with the Math Node and in the ‘expression field’ you pass a string instead of a valid number, it will return ‘null’ as the answer. That is correct and the expected behavior. Howev… --- ## [Debugger Mute Functionality](https://forums.losant.com/t/debugger-mute-functionality/5947)
**Author:** [@Jason\_Walton](https://forums.losant.com/u/Jason_Walton)\ **Replies:** 1\ **Last updated:** [December 13, 2025, 2:39pm UTC](https://forums.losant.com/t/debugger-mute-functionality/5947 "2025-12-13T14:39:38Z")
I noted a change in the debugger behavior earlier this year that hasn’t really been an issue for me till now. It’s regarding the global mute behavior in the workflow debugger. My observation is that now if I ‘Mute All’… --- ## [AncestorId ordenation](https://forums.losant.com/t/ancestorid-ordenation/5905)
**Author:** [@Gabriel\_Ruckert](https://forums.losant.com/u/Gabriel_Ruckert)\ **Replies:** 3\ **Last updated:** [August 20, 2025, 2:11pm UTC](https://forums.losant.com/t/ancestorid-ordenation/5905 "2025-08-20T14:11:43Z")
Hello! I’m facing a problem during a “Device:Get” request. We have this field called “ancestorIds”, which should be in order, like: \[“customer”, “site”, “plant”, …\] — that’s the correct hierarchy order. However, sometime… --- ## [Experience page not loading depending on default device context](https://forums.losant.com/t/experience-page-not-loading-depending-on-default-device-context/5874)
**Author:** [@Allan\_West](https://forums.losant.com/u/Allan_West)\ **Replies:** 2\ **Last updated:** [June 25, 2025, 3:33pm UTC](https://forums.losant.com/t/experience-page-not-loading-depending-on-default-device-context/5874 "2025-06-25T15:33:31Z")
There’s a bug that’s causing experience pages (a dashboard page) to not load correctly. I click on the link in the experience, this triggers an endpoint in a workflow. That workflow does a device get request, goes throug… --- ## [Webhook Trigger Node Doesn't Show Webhooks Beyond First Page](https://forums.losant.com/t/webhook-trigger-node-doesnt-show-webhooks-beyond-first-page/5841)
**Author:** [@David\_Santoso](https://forums.losant.com/u/David_Santoso)\ **Replies:** 2\ **Last updated:** [June 9, 2025, 1:41pm UTC](https://forums.losant.com/t/webhook-trigger-node-doesnt-show-webhooks-beyond-first-page/5841 "2025-06-09T13:41:14Z")
Since the newly created webhooks were listed on the second page, I was unable to select them from the Webhook Trigger node. Is there a known workaround for this issue? --- ## [Time-series graph](https://forums.losant.com/t/time-series-graph/5843)
**Author:** [@Allan\_West](https://forums.losant.com/u/Allan_West)\ **Replies:** 4\ **Last updated:** [May 15, 2025, 4:54am UTC](https://forums.losant.com/t/time-series-graph/5843 "2025-05-15T04:54:18Z")
Hi, We’ve got a time-series graph that’s always worked, with a duration of 30 days and a resolution of 24 hours. As of today ( I think), it’s just showing an error message unless the duration is set to 7 days or less. H… --- ## [Dashboard table number sorting incorrect](https://forums.losant.com/t/dashboard-table-number-sorting-incorrect/5837)
**Author:** [@Ollie\_Sharplin](https://forums.losant.com/u/Ollie_Sharplin)\ **Replies:** 4\ **Last updated:** [May 7, 2025, 12:01am UTC](https://forums.losant.com/t/dashboard-table-number-sorting-incorrect/5837 "2025-05-07T00:01:36Z")
Sorting numeric attribute does not sort in ascending/descending order. There are clearly some values which are not in order. --- ## [Input Controls Range Slider device tag value](https://forums.losant.com/t/input-controls-range-slider-device-tag-value/5811)
**Author:** [@Allan\_West](https://forums.losant.com/u/Allan_West)\ **Replies:** 5\ **Last updated:** [April 25, 2025, 12:37am UTC](https://forums.losant.com/t/input-controls-range-slider-device-tag-value/5811 "2025-04-25T00:37:02Z")
Hi, In the input controls widget, when using the Range Slider, it doesn’t seem to accept device tags as a static value (though this would work for a text input). --- ## [Time series graph - Expressions causing spurious zeros](https://forums.losant.com/t/time-series-graph-expressions-causing-spurious-zeros/5813)
**Author:** [@Allan\_West](https://forums.losant.com/u/Allan_West)\ **Replies:** 4\ **Last updated:** [April 3, 2025, 3:05pm UTC](https://forums.losant.com/t/time-series-graph-expressions-causing-spurious-zeros/5813 "2025-04-03T15:05:08Z")
On certain time series graphs, we use expressions such as abs({{value}}), and {{value}}/1000. Charts that include an expression like this have started generating zeros for any timepoint (based on the resolution settings… --- ## [Bug in CPF template: System org users can see all navigation items, regardless of permissions](https://forums.losant.com/t/bug-in-cpf-template-system-org-users-can-see-all-navigation-items-regardless-of-permissions/5786)
**Author:** [@Andy\_Anderson](https://forums.losant.com/u/Andy_Anderson)\ **Replies:** 1\ **Last updated:** [February 26, 2025, 8:09pm UTC](https://forums.losant.com/t/bug-in-cpf-template-system-org-users-can-see-all-navigation-items-regardless-of-permissions/5786 "2025-02-26T20:09:08Z")
Hi there! I noticed a bug in the CPF template where any user within the system organization (level 0) can see all navigation items, even if their permissions should restrict them. For example, if the White Label tab is … --- ## [Webhook Auth Issue](https://forums.losant.com/t/webhook-auth-issue/5755)
**Author:** [@Chris\_GM](https://forums.losant.com/u/Chris_GM)\ **Replies:** 2\ **Last updated:** [February 7, 2025, 5:16pm UTC](https://forums.losant.com/t/webhook-auth-issue/5755 "2025-02-07T17:16:31Z")
Hi, We have a network server sending data into our Losant applications using Webhooks. We have a number of webhooks working into this particular application OK. When adding a new one, I am getting “Authorization Requi… --- ## [Indicator Block - Block Description Text Hover](https://forums.losant.com/t/indicator-block-block-description-text-hover/5699)
**Author:** [@Allan\_West](https://forums.losant.com/u/Allan_West)\ **Replies:** 4\ **Last updated:** [December 18, 2024, 8:12am UTC](https://forums.losant.com/t/indicator-block-block-description-text-hover/5699 "2024-12-18T08:12:28Z")
For an indicator block, the description text appears in a box when the mouse hovers over the indicator. This seems to work as it should when viewing it in the development environment, but viewing it from the experience p… --- ## [Self-deleting Pages](https://forums.losant.com/t/self-deleting-pages/5619)
**Author:** [@Travis\_Rhoden](https://forums.losant.com/u/Travis_Rhoden)\ **Replies:** 4\ **Last updated:** [September 27, 2024, 6:08pm UTC](https://forums.losant.com/t/self-deleting-pages/5619 "2024-09-27T18:08:06Z")
We had a weird thing happen last night. Two of us were working independently around a particular page but not directly on it. I was on workflows that reference it. The other was on dashboards embedded within it. At some… --- ## [Site Admin/Editor cannot modify device tags in device properties on dashboard](https://forums.losant.com/t/site-admin-editor-cannot-modify-device-tags-in-device-properties-on-dashboard/5617)
**Author:** [@Jonathan\_Bernardi](https://forums.losant.com/u/Jonathan_Bernardi)\ **Replies:** 5\ **Last updated:** [September 24, 2024, 7:51pm UTC](https://forums.losant.com/t/site-admin-editor-cannot-modify-device-tags-in-device-properties-on-dashboard/5617 "2024-09-24T19:51:47Z")
I noticed that a site admin/editor cannot modify device tags for any device assigned to their site. When modifying a tag and saving, it says “Error: invalid or missing fields”. System and Company admins are the only ones… --- ## [Can't delete device description](https://forums.losant.com/t/cant-delete-device-description/5587)
**Author:** [@ChrisGM](https://forums.losant.com/u/ChrisGM)\ **Replies:** 1\ **Last updated:** [September 4, 2024, 2:21pm UTC](https://forums.losant.com/t/cant-delete-device-description/5587 "2024-09-04T14:21:45Z")
Just a simple bug. I have cloned a device. Then tried to remove the device description and update. Changes are not saved. If I set to a new value, ‘test’ for example, then changes are saved OK. Issue only present wh… --- ## [Losant REST Python API - No module named 'losantrest'](https://forums.losant.com/t/losant-rest-python-api-no-module-named-losantrest/5525)
**Author:** [@Logan\_Parker](https://forums.losant.com/u/Logan_Parker)\ **Replies:** 1\ **Last updated:** [July 16, 2024, 2:44pm UTC](https://forums.losant.com/t/losant-rest-python-api-no-module-named-losantrest/5525 "2024-07-16T14:44:08Z")
It appears the python package name has been updated. In all documentation (Github, PyPi) I could find related to the Losant rest api for python, it refers to the module as “losantrest”, and in all code examples it uses … --- ## [Editor keeps refreshing after typing](https://forums.losant.com/t/editor-keeps-refreshing-after-typing/5507)
**Author:** [@Frank\_Krol](https://forums.losant.com/u/Frank_Krol)\ **Replies:** 5\ **Last updated:** [July 1, 2024, 6:28am UTC](https://forums.losant.com/t/editor-keeps-refreshing-after-typing/5507 "2024-07-01T06:28:43Z")
For some reason which I can’t pinpoint the in browser editor (HTML etc.) keeps doing a refresh after some characters are typed. Causing the focus to reset and needing to click on the line again. I’ve disabled my extensi… --- ## [Cannot import dashboard with device ID context](https://forums.losant.com/t/cannot-import-dashboard-with-device-id-context/5044)
**Author:** [@Marco\_Bernutz](https://forums.losant.com/u/Marco_Bernutz)\ **Replies:** 3\ **Last updated:** [May 15, 2024, 3:34pm UTC](https://forums.losant.com/t/cannot-import-dashboard-with-device-id-context/5044 "2024-05-15T15:34:58Z")
When importing a dashboard (with a device id context variable) into another application, the dry run import is successful but the actual import fails with an error message: “Resource with id ~exportplaceholderid-dashboa… --- ## [$in Clause in Advanced Query Bad Validation Error](https://forums.losant.com/t/in-clause-in-advanced-query-bad-validation-error/5470)
**Author:** [@Travis\_Rhoden](https://forums.losant.com/u/Travis_Rhoden)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 10:22pm UTC](https://forums.losant.com/t/in-clause-in-advanced-query-bad-validation-error/5470 "2024-05-10T22:22:01Z")
The query being used. { "$and": \[ { "scheduleId": { "$in": "{{data.query.id}}", "$ci": true } } \] } Returns a validation error at the output location - "message": "scheduleId: v… --- ## [Workflow not sending email](https://forums.losant.com/t/workflow-not-sending-email/5371)
**Author:** [@Neil\_Ross](https://forums.losant.com/u/Neil_Ross)\ **Replies:** 4\ **Last updated:** [December 20, 2023, 7:09am UTC](https://forums.losant.com/t/workflow-not-sending-email/5371 "2023-12-20T07:09:46Z")
I have a workflow set up, that’s showing that its running without fault, however the email and sms events are not being received. Has anyone else had this issue? --- ## [Device List Custom column tag not showing](https://forums.losant.com/t/device-list-custom-column-tag-not-showing/5350)
**Author:** [@Braian\_Pita](https://forums.losant.com/u/Braian_Pita)\ **Replies:** 1\ **Last updated:** [December 5, 2023, 1:05pm UTC](https://forums.losant.com/t/device-list-custom-column-tag-not-showing/5350 "2023-12-05T13:05:08Z")
I was trying to create a custom column on the device list component that would show a tag as a link to another page. I added my custom block and inside the template I wrote \> \[{{device.tags.MyTag.\[0\]}}\](some\_url). How… --- ## [Conflict to upload files in console (override exist files)](https://forums.losant.com/t/conflict-to-upload-files-in-console-override-exist-files/5342)
**Author:** [@Vander\_Maziero](https://forums.losant.com/u/Vander_Maziero)\ **Replies:** 2\ **Last updated:** [November 30, 2023, 9:16pm UTC](https://forums.losant.com/t/conflict-to-upload-files-in-console-override-exist-files/5342 "2023-11-30T21:16:02Z")
Hello, It seems that there has been a change in behavior on the platform regarding file uploads via the console. Now, it’s no longer possible to directly update an existing file in a folder through the console interface… --- ## [Filter on tables seems broken](https://forums.losant.com/t/filter-on-tables-seems-broken/5291)
**Author:** [@Paolo\_Proxy](https://forums.losant.com/u/Paolo_Proxy)\ **Replies:** 2\ **Last updated:** [October 16, 2023, 2:57pm UTC](https://forums.losant.com/t/filter-on-tables-seems-broken/5291 "2023-10-16T14:57:03Z")
Hi there, I think there is a problem here but then look at the Node table, same query it returns me zero entries --- ## [MQTT Node Error](https://forums.losant.com/t/mqtt-node-error/5289)
**Author:** [@ChrisGM](https://forums.losant.com/u/ChrisGM)\ **Replies:** 2\ **Last updated:** [October 10, 2023, 1:32pm UTC](https://forums.losant.com/t/mqtt-node-error/5289 "2023-10-10T13:32:57Z")
Existing workflows now showing errors when MQTT nodes are used. Seems to be an invalid topic. I can’t seem to find a format which is accepted. My normal topic is deviceModel/commandType/serialNumber --- ## [Image upload via CLI into wrong folder on Windows 10](https://forums.losant.com/t/image-upload-via-cli-into-wrong-folder-on-windows-10/5254)
**Author:** [@Marco\_Bernutz](https://forums.losant.com/u/Marco_Bernutz)\ **Replies:** 3\ **Last updated:** [September 15, 2023, 1:31pm UTC](https://forums.losant.com/t/image-upload-via-cli-into-wrong-folder-on-windows-10/5254 "2023-09-15T13:31:04Z")
Using the CLI, uploading a file from local folder “./gateways/dra/images/” leads to creation of a new root folder named by the entire Windows folder path: [Next page](https://forums.losant.com/c/bug-report/7.md?page=1)